Hello, I have a Dell Inspiron 15-3521 64-bit system with Intel Core i3 @1.90 ghz and 6.00 GB RAM running Windows 8.1 Home edition. Over the past three days I have been unable to get my cd/DVD RW drive to actually write or even format any media. My drive will read both CDs and DVDs just fine without a single problem. If I insert a blank CD or DVD, it recognizes that the disk is blank, but when I attempt to write to the disk, the action will not complete. I have tried to burn both data and audio, and neither works. My device is shown as working properly in Device Manager with no conflicts.
When I attempt to drag and drop files to burn I get this message:
"The disk wasn't burned successfully. Make sure that you have the latest firmware for your CD or DVD burner installed, and then try again"
ImgBurn just gives multiple write errors in its log and stops attempting to write.
So far I have:
Run Microsoft Troubleshooter - hardware changes were made, but problem persists
Uninstalled and reinstalled drivers
Checked for new driver - best driver is already installed (cdrom.sys)
Run boot diagnostic - no errors
Run Dell Online Diagnostics - all tests passed
Tried burning in safe Mode - cannot burn
Restored to a point where drive worked - cannot burn
Gone through Osprey's troubleshooter toolkit - cannot burn
Attempted to update firmware, but Hitachi-LG doesn't have any firmware updates (or firmware at all) for their GU90N drives
checked drive with NeroInfotool - drive shows as green and ready to use
In a last ditch effort, I went ahead and factory reset my laptop, but the problem is still there. I don't understand how every diagnostic says the drive is preforming properly, but it is not. Is this drive failing in some strange, undetectable way?
Thank you for any help or insight