Dell Inspiron 15 3520 disk drive doesn't work.

Hello. I've recently purchased a Dell Inspiron 15 3520. It runs Windows 8 64 bit. Everything works fine except for the disk drive. It opens, closes, lights up, makes noises, etc. It does everything it should except read DVDs/CDs. I'll put one in and I'm not sure if I'm hearing the disk spin or if it's the laptop's fan. Either way, it doesn't show up in Windows Explorer. When I go into device manager on the DVD/CD-ROM drives section, the only driver there has a little yellow triangle on it and it's presenting the error message "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)." I've tried uninstalling the drivers and letting Windows reinstall them but that never works. I've tried uninstalling them and clicking "check for changes in hardware" or whatever the option is, and a device installer prompt came up but I wasn't sure if it was for my wireless mouse or the DVD drivers. In hindsight I should've waited for it to finish instead of cancelling it because I thought at the time it was my mouse. Any help would be appreciated, thanks in advance!