Dell Inspiron 530S not recognizing External drive's CD or DVD?

I have no idea what happened here, my external optical drive all of a sudden is not playing any dvd or audio cd's on it's own but works fine otherwise, when I look in My Computer the optical drive as shown in the attached screenshot is not showing the cd or dvd contents, when I right-click on the drive and select open it plays either cd or dvd so it' 2 things here, the autoplay is not working and the drive is not showing the dvd or cd info as it normally does. I purchased a new external drive and same deal, any ideas how to fix this please?