Hello,
I purchased a Dell icore 7 inspirion Desktop computer about year 1/2 ago and have been having issues with the usb drives ever since I purchased it. Anytime I do an update or anything on the PC through Microsoft it only seems to make things worse. Either way the PC came installed with windows 8. I've tried making back ups several times but nothing seems to work on the PC with allowable backup disc to be downloaded on my d drive so I have tried running past backups that I had created but I don't think they ever created appropriately. I am not so sure why you pay so much for a PC but then the PC doesn't come with backup discs.
So now I have a new issue and I am not IT expert at all but have done a little research before contacting you for assistance. I upgraded to Windows 10 - I recently allowed the most recent windows 10 updates to install. After installing them I began receiving errors stating my drives were offline but I could not reconnect my PC unless I had an administrator network password. I don't even begin to know what that is. Well now another issue has came about as of yesterday because my PC shut down and only restarted to the blue screen but will not allow me to even reset the PC. What can I do if anything. I am in tears literally because I am a middle class citizen and do not have funds to go purchase a new PC or call an IT person to come and assist me. PLEASE PLEASE PLEASE help me as my new computer won't even start...I do not have discs to reinstall or do factory reset and I would prefer not factory restoring if possible because I have allot of data that is hopefully still backed up on one of my external drives/possibly a usb but I am not even sure at this point in time if the backup worked since it seems to not have worked on any of the dics I tried backing it up on?