Is it common to have to wait longer than the 24 hours stared on reply email?
Service Request
:
<ADMIN NOTE: service request number removed per privacy policy>
Service Tag
:
<ADMIN NOTE: Service tag removed per privacy policy>
Product Model
:
inspiron_laptop
Ship Date
:
8/18/2014
Request for email technical support received
We’ve received your request for email technical support and look forward to helping you solve your problem.
You should receive an email from one of our technical support agents within the next business day (Monday through Friday).
In the meantime, feel free to check out our self-help support options, like online diagnostics or popular tutorials, onDell Support.
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Dell Technical Support
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BEGINTechnicalSupportREQUEST
SubjectLine
[#Dell Support RequestInspiron 15 3542#DHS#InWarranty#09]
BEGINIssueCategories
CS_IssueCategory
Hard-Drive/Floppy/Zip-Drive
ProblemDescription
Hard drive sector errors reported in test
ErrorMessage
Targeted Read Test Test Started9/20/2015 7:57:14 AM Error Message:Error while reading sector 998
RecentChanges
not to my knowledge
Troubleshooting
ran support assist but will not complete dell system detedt
Diagnostics
Error Message:The test has encountered its limit of 5 sector errors. Testing will not continue.9/20/2015 8:02:05 AM Test Finished:Failed (Error code: WHD20-AWW)9/20/2015 8:02:24 AM
BEGINProductInformation
CS_ServiceTag
<ADMIN NOTE: Service tag removed per privacy policy>
CS_SystemFriendlyName
Inspiron
CS_SystemLabel
Inspiron 15 3542
ShipDate
8/18/2014
CS_OperatingSystem
Windows 7
CS_OperatingSystemVersion
Windows 7_Home Premium
CS_OldCaseNumber
Machine is pretty much useless at this point and the hard drive issue sounds common, when should I expect a reply?