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Typical response time for a service ticket??

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Is it common to have to wait longer than the 24 hours stared on reply email?

Service Request

:

<ADMIN NOTE: service request number removed per privacy policy>

Service Tag

:

<ADMIN NOTE: Service tag removed per privacy policy>

Product Model

:

inspiron_laptop

Ship Date

:

8/18/2014

Request for email technical support received

We’ve received your request for email technical support and look forward to helping you solve your problem.

You should receive an email from one of our technical support agents within the next business day (Monday through Friday).

In the meantime, feel free to check out our self-help support options, like online diagnostics or popular tutorials, onDell Support.

We’ll be in touch soon.

Dell Technical Support

This is an automated email from Dell Technical Support. Please do not reply.

BEGINTechnicalSupportREQUEST

SubjectLine

[#Dell Support RequestInspiron 15 3542#DHS#InWarranty#09]

BEGINIssueCategories

CS_IssueCategory

Hard-Drive/Floppy/Zip-Drive

ProblemDescription

Hard drive sector errors reported in test

ErrorMessage

Targeted Read Test Test Started9/20/2015 7:57:14 AM Error Message:Error while reading sector 998

RecentChanges

not to my knowledge

Troubleshooting

ran support assist but will not complete dell system detedt

Diagnostics

Error Message:The test has encountered its limit of 5 sector errors. Testing will not continue.9/20/2015 8:02:05 AM Test Finished:Failed (Error code: WHD20-AWW)9/20/2015 8:02:24 AM

BEGINProductInformation

CS_ServiceTag

<ADMIN NOTE: Service tag removed per privacy policy>

CS_SystemFriendlyName

Inspiron

CS_SystemLabel

Inspiron 15 3542

ShipDate

8/18/2014

CS_OperatingSystem

Windows 7

CS_OperatingSystemVersion

Windows 7_Home Premium

CS_OldCaseNumber

Machine is pretty much useless at this point and the hard drive issue sounds common, when should I expect a reply?


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