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Defective DVD/CD drive in new Inspiron desktop.

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Hello,

I have a Inspiron 3847 which was purchased on April 23, 2015.

The optical drive is  HL-DT-ST DVD+-RW GHB0N

I believe the optical drive is defective. It is very slow to read CD data disks, both commercially and home burned. . When I put a disk in the drive it takes about 30 seconds to a minute before I can view the files in explorer.

The drive makes a lot of noise like it's struggling to read the media. I have tested with multiple disks.

It is extremely slow writing to CD-R disks.

I tested the drive on the same computer using Windows 7, 8.1 and 10 with the same results.

The drive recognizes and loads DVD disks almost instantly, both commercial disks and home burned. It plays DVD movies without any problem. I have not tried burning to blank DVD media.

I followed the instructions in Osprey's Troubleshooting Guide. There were no errors when I ran the diagnostics. I could not find a firmware update for the drive.

How do I get an RMA number so I can exchange the drive for a working one?

Thanks,

Steve


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