Hello everyone.
I purchased a Dell Inspiron 3543 laptop 2 months ago. Overall, I am very happy with this product but I have a problem with DVD drive. When I insert DVD disks, the driver reads some DVDs but not others. After trying to play many dvds, I see that the DVD drive doesn't play approximately half of the DVDs that I try. Even thought I have a guarentee, I didn't want to send my laptop to service because I can't work even a single day without my laptop. So, in order to solve the problem, I purchased a new, original DVD drive from Dell (the same dvd drive model, which is Panasonic Matshita DVD+-RW UJ8E2). Today I started to use my new DVD drive, but it also has the exact same problem as my old DVD drive, i.e. it also doesn't play some DVDs.
To make the issue even more strange, here are some details:
- My dvd disks have no problem and I have tried many original dvds (mostly original movies). And all the dvd disks that don't play on my computer play in other computers without any problem. So, there is no problem with the disks.
- Certainly there is no issue with "DVD Region Code". I use original dvds with region code 2, which is the region code for my country.
- All my drivers, operating system and dvd drive drivers are up-to-date. When I look at my DVD drive properties, it is written that "the dvd drive works properly".
- When I insert a DVD disk, if my DVD drive plays it, it plays it every time. But if my dvd drive doesn't play a dvd, then it never plays it. So, there is a consistency in playing which dvd disk to play or not. When a DVD disk doesn't play, my DVD drive rolls the disk a few time and then, the DVD drive pretends as if there is no disk in the drive.
- Both my old and newly purchased DVD drives have the exact same problem, so I think there is no problem like a dirty lens. I also think that there is no mechanical problem with any of my DVD drives because my newly purchased, original DVD drive also has the exact same problem.
I thank everyone for any help or advice in advance.