XPS 8700
CD/DVD opens and closes but does not read disks. went into device manager and this is the device status message:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
disk drive worked on setup
Tried updating drivers, "drivers are already up to date"
Tried unstalling and restarting PC
Tried diagnostics through Dell support pages and ePSA
No joy!
Reluctant to restore to default.
