I purchased this external hdd from an online website and it has now stopped working. When I try and go on dell support online, I need to enter a service tag number and my product does not have a service tag number.. I have entered all the other numbers printed on the hard drive but it does not recognise any of these numbers...
Desparate.. please help..
Sharad
CN: 04RPHY-72627-31H-029S
SN: NA52YXAS
PN: 1F5AP4-500
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