My new Vostro 270 desktop isn't recognizing the DVD drive. In the list of device functions I get a yellow ! next to the optical drive; when I click through I see this under device status:
'Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)'
I have tried to update the driver (get the message that it is the latest version) and have also uninstalled it then restarted the PC but no success.
Any suggestions? Thanks