SSD Support Problem

Greetings!

I bought this computer a couple days ago (Inspiron 3847). I installed a new Samsung 840Evo SSD. I used the included Samsung Data Migration software to transfer the factory disk to the new SSD., then removed the factory disk. This went without a hitch until I tried to access the Support area through the My Dell app. It refuses to recognize my Service Tag, even if I enter it manually. Is there anything I can do to fix this?

Thanks in advance!